Welcome to our website, temperleylondon.com. Please read these Terms and Conditions carefully, by using this website you are agreeing to all of these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result of your failure to do so.
Your statutory rights shall remain unaffected by these Terms and Conditions and, except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.
We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.
If you have any questions about these terms and conditions then please email us email@example.com.
Customers shopping in mainland UK and countries within the European Union (EU) are required to pay UK VAT at the current rate. Customers shopping in USD and shipping to the United States will have their orders shipped DDP (Delivered Duty Paid) and will not be liable for customs duties and taxes. Customers shopping in RoW (Rest of World) locations including the Channel Islands will have their orders shipped DDU (Delivered Duty Unpaid) and may be liable for customs duties and taxes. These duties and taxes are established by each local government and are a legal requirement. Please note that if you refuse a package on delivery you will be liable to cover all shipping costs.
We aim to have your order delivered to you the next available working day provided your order is placed by 2.00pm Monday to Friday. Please note orders to Northern Ireland will be delivered on the second working day after order despatch. Delivery to the Channel Islands will be treated as a RoW location and you may be liable for customs duties and taxes.
We aim to have your order delivered to you within 1-3 days, pending customs clearance.
We currently ship all orders (excluding UK, EU and US orders placed in USD) DDU (Delivery Duty Unpaid). Customs duties and taxes shall be invoiced once the item has cleared customs, either prior to or after delivery dependent on your location and you will be invoiced via the courier service. Some countries may require you to hire a broker. You, the customer, are liable for all charges. Customers in RoW locations who return their orders for a refund to temperleylondon.com are responsible for retrieving the charges for customs duties and taxes. Temperleylondon.com is unable to refund the customs fees however we may provide you with information relevant to request a refund.
In time for Christmas: Order before 2PM GMT Wednesday 23 December for delivery before 25 December
In time for New Year: Order before 2PM GMT Wednesday 30 December for delivery before 31 December
Orders placed in the UK* during UK public holidays are not available for next day delivery, they will be delivered within the next two working days
*Please note that if you wish to have your order delivered to Northern Ireland or a remote area within the UK, you should allow a little longer for your delivery, please contact our Customer Care team for a more accurate estimate.
Our London Same Day Delivery service will close at 2PM on 23rd December and will resume on 4th January.
In time for Christmas: Order before 2PM GMT Friday 18 December for delivery before 25 December
In time for New Year: Order before 2PM GMT Tuesday 22 December for delivery before 31 December
In time for Christmas: Order before 2PM GMT Wednesday 16 December for delivery before 25 December
In time for New Year: Order before 2PM GMT Monday 21 December for delivery before 31 December
Please note this is subject to local customs clearance
We offer an extended returns period over the festive season. All orders* placed on or between 7th December and 26th December 2015 can be returned up to 12th January 2016. Orders placed on or after 27th December will be in accord with our usual terms and conditions.
*Outlet and Sale items are included in the extended returns policy
Thursday 24th December: 9am-12pm
Friday 25th December: CLOSED
Saturday 26th December: CLOSED
Sunday 27th December: CLOSED
Monday 28th December: CLOSED
Tuesday 29th December: 9am-5.30pm
Wednesday 30th December: 9am-5:30pm
Thursday 31st January: 9am-12pm
Friday 1st January: CLOSED
Business returns to normal Monday 4th January 2016
Kindly note due to the busy seasonal period we will endeavour to fulfil all online purchases to the timescales outlined above, however due to certain factors beyond our control this cannot be guaranteed.
At Temperley London we are committed to ensuring the highest level of service.
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied we will gladly offer you a full refund or exchange for the same item in a different size or colour. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Temperleylondon.com reserves the right to refuse a refund or exchange on items we deem unfit for resale. This does not affect your statutory rights.
All online returns, whether products are sold at full or discounted prices, must be arranged through our Website and returned via our worldwide free returns service. Items returned via a different method including those not pre-authorised by temperleylondon.com and those sent outside of our returns period may not be accepted.
Customers outside the UK are liable for any additional import duties, customs and local sales taxes and are responsible for organising a refund of such charges where an item is returned to temperleylondon.com in accordance with our Terms and Conditions.
Temperleylondon.com proudly offers a complimentary return and exchange service (in accordance with our Terms and Conditions). Our complimentary returns service is only applicable to your first return. If you wish to return items from your order on separate occasions then the further return shipping charge will be deducted from your refund.
• Return requests on full priced items, including Temperley Bridal accessories, must be initiated within 14 days of delivery
• Return requests on Temperley Bridal, excluding accessories, must be initiated within 21 days of delivery
• Return requests on sale items must be initiated within 7 days of delivery
We aim to process your refund within 10-14 working days of receipt of your return.
ll returns returned in accordance with our terms and conditions are entitled to a full product refund or exchange. Your refund will exclude shipping costs and for RoW orders; customs duties and taxes (please refer to Customs Duties and Taxes for more information on these charges).
You will need to include your invoice in order for temperleylondon.com to identify your order and allocate your refund, exchange or store credit accordingly. If you wish to keep a record of your invoice then please log-in to your online account where you will be able to print a duplicate copy, alternatively you may request one with our Customer Care team.
FedEx will guarantee that the package arrives safely and on time. Therefore only returns sent using our elected courier company FedEx will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as Temperley cannot be liable for any loss or damage to such deliveries.
Goods purchased online can only be accepted as returns via our Online Boutique and will not be refunded nor exchanged at any of our worldwide boutiques or stockists. Refunds can only be given via the original method of payment. If you receive store credit for an online order this may only be used against online orders at temperleylondon.com.
If you have received an unwanted gift that has been purchased from temperleylondon.com we are able to offer you an exchange or store credit to the same value the item was purchased at, we will require proof of purchase in order to do this. We are only able to refund gifts via the original payment in accordance with our usual Terms and Conditions.
If a special discount code was applied to your order the amount refunded will be repaid at the discounted value.
In addition to our returns service, if based in the EU, you are entitled to the right to cancel your order within 7 working days of receiving your order, this is under the Consumer Protection (Distance Selling) Regulations, 2000 (DSR’s). Written notice of cancellation of your order must be sent via email to firstname.lastname@example.org and we will provide you with delivery details. You will be responsible for returning your order to us.
Orders cancelled under the DSR do not qualify for our complimentary returns service and we recommend you send the order back under an insured service that can be tracked. Undelivered orders are not the responsibility of temperleylondon.com.
To cancel your order under the DSR your order must be returned complete and remain unworn with the tags attached. We shall refund the standard delivery charge in addition to your order unless a part of your order is returned whereby we shall refund only the items returned, excluding the standard delivery charge.
Temperley London prides itself on outstanding quality and design. We have a dedicated team who regularly conducts quality checks of stock to verify the good condition of products. If you suspect that you have received a product with some kind of flaw or fault then please contact our Customer Care team as soon as possible quoting your order reference number, we will advise how to proceed with the return.
If your item was purchased at one of our UK or international stockists you will need to return the item to the store it was purchased and liaise with them directly.
If you are returning goods to Temperley London for repair or replacement then please ensure you have previously discussed this with a member of our staff to ensure you receive the best possible care and advice. We cannot be held liable for any undelivered returns.
Please note that goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. We cannot be held liable for faults or flaws that develop after this time.
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Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen. We endeavour to ensure that all information on temperleylondon.com is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us at email@example.com. We must stress, this does not admit liability on Temperley London’s part Be aware that:
• the colours shown on our website will vary depending on a range of factors including your computer screen and display settings
• sizes and measurements are an approximate guide
• all goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
• delivery timings are estimates only and whilst we endeavour to get the item to you as soon as possible please allow the maximum time as set out in our delivery section
• goods and promotions which are offered on our website may not always be available and we will update these periodically
It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.
Temperleylondon.com and its Terms and Conditions are governed by UK law and your agreement with them is an agreement by UK law.
We may from time to time offer exclusive discounts or offers to you. Our usual Terms and Conditions apply, in addition to specific Terms and Conditions relevant to the offer which we shall state below.
This service is currently not available however we will be introducing it soon.
All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Temperley Ltd., or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Temperley London and is protected by United Kingdom and international copyright and database right laws. Temperley Ltd.'s trademarks and trade dress are not to be used in association with any product or service that is not by Temperley Ltd, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley Ltd into disrepute.