We currently offer fixed shipping fees by region. Please be advised that these rates are non-negotiable and are non-refundable should you return your item(s) to our warehouse in the UK.
These prices are valid for all orders with exception for Temperley x Romo product. Please see the dedicated section on this page for information relating to cushions and interiors.
UK
Free express shipping on orders over 500 GBP.
Standard Express | 5 GBP
Order by 14:00 to guarantee delivery on the next business day by end of day
Pre 12:00 Express | 20 GBP
Order by 14:00 to guarantee delivery by this time on the next business day
Pre 09:00 Express | 45 GBP
Order by 14:00 to guarantee delivery by this time on the next business day
Isle of Man
7.95 GBP. Free express shipping on orders over 500 GBP
US
10 USD. Free express shipping on orders over 650 USD. Additional Sales Tax may apply
EU
Equivalent to 15.50 GBP. Free express shipping on orders over 500 GBP as per daily conversion rate
Rest of World (ROW)
Equivalent to 15.50 GBP. Free express shipping on orders over 500 GBP as per daily conversion rate
All our orders are shipped with DHL Express. Orders must be placed before 14:00 UK time to ensure express delivery the following business day. If placed any later, DHL Express typically guarantees delivery within 48h.
Please refer to the below as a guide for combined processing and transit times, noting there may be delays during peak season and UK bank holidays.
We automatically calculate international duties at checkout and these will be included within your shipping total. If prompted, please ensure that you select the correct destination country, allowing you to shop in your local currency and qualify for Delivery Duty Paid (DDP).
Customers who later return their orders for a refund are responsible for retrieving the charges for customs duties and taxes. We are unable to refund the customs fees, however we may provide you with information relevant to request a refund.
EU
All orders will ship Delivery Duty Paid (DDP) to European countries. Duties and taxes are established by each local government and are a legal requirement.
USA
All orders will ship Delivery Duty Paid (DDP). Duties and taxes are invoiced at checkout.
Please be aware that UPS routinely contact customers for US customs clearance. You may be required to provide your Social Security Number (SSN), so please be prepared to share this information in order to avoid any delays. Failure to share this information may result in a return to sender. We will always try our best to assist with such matters, so please alert us of any issues or questions.
Rest of World (ROW)
All orders will ship Delivery Duty Paid (DDP). Duties and taxes are invoiced at checkout.
We offer our customers the option to opt in to our Package Protection service when placing an order. This service is especially useful for high-value or international orders, offering you extra peace of mind in case anything happens to your package during transit. Claims are handled 24/7 for swift order replacement or refund.
Our Temperley x Romo orders are shipped directly by our partner Romo via UPS with a Next Business Day service.
This product is only available for purchase and delivery in regions listed below.
UK
13.75 GBP for orders under 400 GBP. Free shipping for orders of 400 GBP and above
EU
Equivalent to 22.50 GBP for orders under 400 GBP. 15 GBP for orders of 400 GBP and above
Isle of Man, Isle of Wight, and Scottish Highlands & Isles
22.50 GBP for orders under 400 GBP. 15 GBP for orders of 400 GBP and above
We assure you that all orders to an EU country are sent Delivery Duty Paid (DDP) and you are not expected to pay any additional taxes when receiving your order.
We aim to have your order delivered to you within 5-7 days, pending customs clearance.
Please note that you must select the correct European country via our country selector in order to shop in your local currency and qualify for DDP. If your order is placed through a store channel that does not correspond to your delivery destination, then you may be liable to pay duties and taxes on delivery.
Mexico
Due to a maximum value threshold of 2,500 USD for courier shipments, we are unable to support deliveries for items of that value or higher to Mexico. Should you wish to purchase an item over this value, you are liable for arranging a brokerage service that is supported by an import licence.
Other Restricted Countries
Cuba
Syria
North Korea
Iran
Please select your shipping location to continue to our online store.
A world so seductive, so magical, you can’t help wanting to be part of its sepia toned wonderfulness the moment you enter it.
– VOGUE
Please select your shipping location to continue to our online store.
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Swap are our trusted partner in package protection.
To submit a claim, all you need is your order number and email address. Instructions and link to the claim portal are sent via email after the purchase is complete.
Swap offset the carbon impact of all protected purchases via Tree Nation at no extra charge to you.
Try on multiple sizes and styles in the comfort of your home without paying for the pieces upfront.
Try on and return pieces for free within 5 days.
Choose from Standard or Next Day delivery.
Select Try Before You Buy in cart.
Style with your wardrobe and decide what to keep.
Return via the online portal.
You will only be charged for the pieces you keep.
Pieces brought to you by a brand-trained Style Concierge.
Returns taken away instantly.
Select Try Before You Buy in cart and pick a 1-hour delivery slot.
You will have 40 minutes to try on and style with your wardrobe.
Choose to have your Concierge accompany you or return back once you are ready.
You will only be charged for the pieces you keep and any returns are taken away.
