FAQs

We ship to over 100 destinations worldwide.

The country selector on our website will ask you to select your shipping destination. Alternatively, you can select or change your country from the footer of the website. If you are browsing on a mobile device, click the three lines in the right-hand corner to reveal the menu and then select your country at the bottom.

Once you have selected your shipping country, we will display and collect payment in your local currency. You will be charged in the currency listed when you check out. Temperley London is not responsible for any currency exchange fees charged by banks.

We offer all major international payment methods, including Visa, Mastercard, American Express and Paypal alongside many other popular local payment options specific to your region: Alipay, Tenpay, and UnionPay in China, Boletos and domestic credit cards in Brazil, and SEPA direct debit, SOFORT, and Giropay in Germany.

You can also utilise Buy Now Pay Later methods, or pay in instalments, via Klarna, Clearpay, or Paypal's native options.

We are proud partners of Harper, the most convenient way for you to try on Temperley London in the comfort of your home with no upfront payment. Simply add the items to cart that you want to try, select your desired service, and enjoy the seeing and feeling our product as if in-store. Pay only for what you keep thereafter. The service is carbon neutral too and for every concierge appointment booked a tree is planted. Learn more here.

Please check your junk and spam folders as this is the most common reason for not receiving emails. If you are still having trouble locating your email then please Contact Us.

You may log into your account to view your recent orders and tracking information. If you checked out as a guest, then please refer to the email confirmation of your order despatch.

Provided you have your order number, you can also track the latest status of your order via our Live Chat.

Whilst we understand there may be a need to amend or cancel your order, we ask that you review your details carefully at checkout as we are unable to change or cancel your order after despatch.

We are pleased to now offer digital Gift Cards via our online store, redeemable only on our website. Simply search for Gift Card and select your desired amount.

Unfortunately, the current UK legislation does not allow VAT-free shopping on mail/online orders but you can request a VAT refund form for purchases in our stores.

Adjustments are rare and solely at our discretion. Please note that we no longer offer seasonal markdowns, nor do we match any stockists' promotions.

The nature of our garments is sometimes very delicate and heavily embellished, so we understand that things can get damaged. Our bodies also change, we hand garments on, or we simply wish for that purchase to have the perfect fit – we have all been there.

We are proudly partnered with SOJO in the UK to offer bespoke services on all Temperley garments, whether you’re buying them now or they’re already in your wardrobe. Find out more via Repairs & Alterations.

Alternatively, simply visit our London Flagship store with your item and our friendly team will assist you.